Internal Regulation

(1) Patients and their caregivers in the Health Clinic shall be informed of the provisions

Internal Rules and Regulations that concern them by reading them in the waiting area and will agree to abide by them by signing the acknowledgement in the Informed Patient Agreement.

 (2) Obligations of patients/caregivers while inside the clinic:

1. To present all the necessary documents to the attending doctor, to be aware of the provisions of the Rules of Procedure and to sign the Informed Patient Agreement, otherwise he/she will be liable for the consequences.
2. To respect the rules of hygiene and to treat with the utmost seriousness the therapeutic conduct, the cooperation in the treatment and the information from the doctor/therapist about the medical services offered.
3. To maintain the integrity of the clinic’s assets and to use with care and correctly the sanitary facilities at their disposal (otherwise, they are obliged to pay for the damage caused).
4. Cell phones will be used on “silent” mode and cell phone use is prohibited in rooms with medical equipment.
5. Photography and filming with cell phone or any other special device without the consent of the authorized person is strictly forbidden during the time in the perimeter of the clinic.
6. Continue treatment at home as recommended by your doctor.
7. Arrive on time for your scheduled consultation and treatment.
8. Respect the staff and the posted rules of the establishment.
9. Smoking and drinking alcoholic drinks are strictly forbidden inside the clinic.
10. Patients and caregivers are expected to behave correctly in their relations with other persons and staff, avoiding breaches of discipline, disturbing the peace and any improper or inappropriate behavior. Grievances will be brought to the attention, in an appropriate tone and as soon as possible to the attention of the coordinator, who is responsible for dealing with any complaints.
11. Patients and caregivers are required to keep the corridors and restrooms clean.

(3) Patients’ rights:

• Patients are entitled to the highest quality health care available to society, in accordance with the human, financial and material resources available.
• The patient has the right to be respected as a human person without any discrimination.
• Medical procedures on the patient can only be performed if the necessary equipment and accredited personnel are available.
• The patient can benefit from family support throughout their healthcare.
• The patient is entitled to treatment if they have been seen by an accredited doctor outside the clinic.
• The medical or non-medical staff in the clinic shall not subject the patient to any form of pressure to induce the patient to reward him or her other than in accordance with established legal payment regulations.
• The patient has the right to refuse or stop a medical intervention, taking responsibility in writing for his or her decision; the consequences of refusing or stopping medical acts must be explained to the patient.
• Where the consent of the legal representative is required, the patient should be involved in the decision-making process to the extent that his or her capacity of understanding allows.
• The patient may not be photographed or videotaped in a medical facility without his or her consent, unless the images are necessary for diagnosis or treatment and to avoid suspicion of medical negligence.
• All information concerning the patient’s condition, results of investigations, diagnosis, prognosis, treatment, personal data are confidential.
• Confidential information can only be provided if the patient gives explicit consent or if the law expressly requires it.
• If the information is needed by other accredited healthcare providers involved in the patient’s treatment, consent is no longer required.
• The patient has access to personal medical data.
• Any interference in the patient’s private or family life is prohibited, except in cases where such interference positively influences the diagnosis, treatment or care given and only with the patient’s consent. Exceptions are considered to be cases where the patient represents a danger to himself or to public health.

Patient’s rights to health information are related to:

• the right to be informed about available health services and how to use them.
• the right to be informed about the rules they must know and follow during treatment.
• the right to be informed about his/her state of health, the proposed medical procedures, the potential risks of each procedure, the existing alternatives to the proposed procedures, including non-treatment and non-compliance with medical recommendations, as well as diagnostic and prognostic data. The information shall be made known to the patient in respectful, clear language, minimizing specialized terminology; if the patient does not know Romanian, the information shall be made known to him/her in his/her mother tongue or in the language he/she knows or, if necessary, another form of communication shall be sought.
• the right to expressly ask not to be informed by the doctor and to choose another person to be informed instead. The patient’s relatives and friends may be informed about the progress of investigations, diagnosis and treatment, with the patient’s consent.
• the right to seek and obtain another medical opinion.
• the right to receive, at the end of the treatment, a written summary of the investigations, diagnosis and treatment given during the period , in the form of a medical letter.